🎉 Limited Time: Get a $50 signup bonus with any new live call answering service subscription

Phone Answering Service - Intelligent Office

Trust that each and every call is answered, every lead nurtured and every customer cared for.

Australian receptionists
24/7 live call answering
No lock-in contract
7-day free trial
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We provide a range of business solutions

Professional services designed to help your business thrive and connect with customers anytime, anywhere.

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Live call answering

Never miss a customer call with our live call answering services that include custom greetings, message taking, call transfers and appointment bookings.

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Virtual address

Choose a virtual business address to expand your presence geographically, without expensive overheads or the need to relocate.

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Phone numbers

Set up virtual inbound numbers for different locations or, if you require a national presence, a 1300 number or free call 1800 number.

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Automated messaging

Have voicemails instantly emailed to you both for convenience and to ensure no important communications are ever missed.

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Escalation management

For delivery of critical messages, we provide scripted escalation services to manage, triage and prioritise requests so they reach the correct on-call person.

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Corporate solutions

Our services can be customised to suit high-volume, high-complexity corporate reception needs and we can also create bespoke solutions.

Call answering services designed for businesses of any size

Australia's most flexible answering service company with solutions for small businesses to large corporations.

Professional trained receptionists

Highly skilled professionals with industry-specific training

Customizable greeting scripts

Tailored greetings that match your brand and business needs

Real-time call notifications

Instant alerts via email, SMS, or your preferred method

Secure message delivery

Encrypted and secure handling of all your business communications

Multi-language support

Service available in multiple languages to serve diverse customers

Flexible pricing plans

Scalable solutions that grow with your business needs

Easy setup and integration

Quick onboarding with seamless integration to your existing systems

Detailed call reporting

Comprehensive analytics and reporting for business insights

We work across multiple industries and business types

Our staff are highly trained in different industries with bespoke solutions for multiple sectors.

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Small Business

Tailored solutions for growing businesses

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Healthcare

Specialized support for medical practices

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Medical & Dental

Professional medical reception services

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Financial Sector

Secure handling for financial services

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Real Estate

Property management and real estate support

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Legal

Confidential support for legal practices

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Construction

Field-ready support for trades and construction

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Tourism & Travel

24/7 support for hospitality businesses

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Information Technology

Technical support and IT service management

More Information

Detailed information about our services and how we can help your business.

Detailed Service Information

Business Answering Services - Virtual Receptionists - Nexgen Australia

When it comes to running a small company today, among the smartest things that you can do is contract out. Contracting out in the market has actually ended up being the standard, and it's an important part of contemporary business management. If you want to stay on-point with regards to company management, then you need to know what you ought to invest in.

When viewed as an important part of company management, you can discover that a call answering service in Brisbane has ended up being the ideal replacement. What does an answering service offer you over the traditional receptionist member of personnel? We'll take a more detailed look at why a Brisbane call answering service would be worth your time and investment.

Utilized right, a Virtual Receptionist in Brisbane can become a key part of your general everyday business management. They will help you to achieve so numerous tasks and will usually make it much simpler for you as a business to do the job that you had actually previously intended. If you are uncertain of where to start, you can take a look at the following and get a better understanding of why working with an answering service for your small organization in Brisbane makes good sense.

It's a tough thing to comprehend at initially, but usually you will discover that an answering service is something that generally tries to:. If you are a business that can not really make the many of its communication due to time restraints, then this can be a beneficial add-on to your group.

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Instead of being too busy to reserve them yourself, your group will. A Virtual Assistant in Brisbane is committed to answering the phone so that you can invest more time doing the things that you are best at. If you are not a natural salesperson, why try and be one on the phone?.

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With responding to services the question is heard right away, and nobody is left waiting around. Premium customer care is the lifeblood of any good service as it makes obvious sense that you must pay some (more) attention to the sort of customer support that you give out. With that in mind, you must find it much simpler for you to get the ideal concept about working with an answering service.

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Let's look at some of the most important ones. These are make-or-break advantages that, in the ideal situation, might save or smash your business prior to it has the possibility to be successful. While it would be great to all run a business that can handle multiple full-time staff members, it's not cost-efficient.

With a call answering service, you can make sure that you can reduce personnel size and costs. With that in mind, you can cut a great five figures per year off your staff expense. With a telephone answering service in Brisbane, the rates are frequently generous so that you can get a bargain when you sign up (virtual telephone answering service).

Telephone Answering Service - Virtual Receptionist - Apso Brisbane

This suggests minimizing the quantity that you invest in personnel, and a virtual call answering service makes perfect sense. When you are in the middle of a job, the last thing that you wish to do is take a call. Not only is it a little unprofessional, but it can likewise leave you with a rather challenging issue in regards to taking tasks on when you are in the middle of a job.

The end results? More jobs recorded, and no discolorations being left on your professional reputation as you go. When you are taking the calls yourself, you need to have a good 'phone voice' which a lot of us lack. There's absolutely nothing wrong with doing not have that eloquence or support-friendly tone to your voice.

With a virtual call answering service, every call is answered by someone who understands how to make themselves heard. Another main factor to have a call answering service is to acquire professional appeal. Individuals are judgmental and finding out that you work from your house workplace is something many individuals resent (in spite of being completely typical).

It helps to set the first impression, which can be important to landing that job. It likewise won't harm your company to get a Virtual Workplace in Brisbane as well. When you run out the workplace, possibly seeing friends or visiting family, the last thing that you want to do is to return into 'work mode' and take a call.

The 5 Best Small Business Answering Services In 2022 Brisbane

Done right, having team answering on board ensures that you are constantly readily available which your service never has to bypass a possible lead because you are enjoying personal downtime. With all of this in mind, it should be simple to see why numerous people pick to use a virtual call answering service.

With this, it's excellent to use the service the very best method possible and have your call managing under control. State you employed this sort of service; what kind of services could you have them do for you? What alternatives are open to you moving forward? If you decide to work with an answering service, then you can take advantage of various different services that they use.

A Virtual Address in Brisbane is essential in many walks of life today. Not just does having an actual address for your business versus a house address sound much better, it looks excellent to individuals who visit your website, take your service card, and the like. You can even have all your mail and deliveries sent out to this address, forwarded to another address upon arrival for a little fee.

It enables you to handle more of your own time handling the things that you are trained for, whilst offering you all the aid that you need to juggle your own personal and professional time better. They do whatever that we mentioned above; taking calls for you and making sure that your company constantly provides the most useful response possible.

Phone Answering Service - Virtual Reception Perth

This helps you to get all the assistance that you need to truly control your customer assistance needs, making sure that consumers are never ever left waiting for a response for you. This makes it a lot easier to strike the best notes and ensure that customers always feel listened to and took care of when they contact us.

You might likewise utilize an answering service to help handle your day-to-day admin tasks. They could be handling other things like e-mail support, research and analysis, assistance tickets and so far more. This makes it easy for you to spend more time getting the job done that you love, and less time going over and over the exact same old things (business call answering service). virtual call answering service.

With numerous different features and advantages to delight in, you can get a big quantity out of utilizing this kind of service - telephone answering service. In time, it may just turn into one of your most worthwhile financial investments. Money matters, so just how much would you expect to pay for virtual assistance? While it undoubtedly differs depending on the service that you require and the company that you work with, phone answering service in Brisbane is truly cost-efficient - business call answering service.

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